Refund Policy

Last updated: June 3, 2026

Our Commitment

At VividPlate, we stand behind the quality of our digital menu platform. If you are not satisfied for any reason within 7 days of your first payment, we will issue a full refund.

7-Day Money-Back Guarantee

New subscribers are eligible for a full refund within 7 days of their first payment, provided:

• The refund request is submitted within 7 calendar days of the initial charge
• This is your first subscription purchase (not a renewal)
• You contact us at support@vividplate.com
• You have not violated our Terms of Service

Refunds are processed within 5–10 business days to your original payment method.

Subscription Renewals

For monthly subscriptions, renewal charges are generally non-refundable. However, if you forgot to cancel before the renewal date, contact us within 48 hours of the renewal charge and we will review your request on a case-by-case basis.

For yearly subscriptions, if you cancel within 30 days of renewal and have not used the service during that period, we will process a pro-rated refund for the unused months.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Refund requests submitted after the 7-day window for new subscriptions
• Accounts suspended or terminated due to Terms of Service violations
• Partial use of a subscription period (except pro-rated yearly as described above)
• Requests made after the subscription has already been cancelled and access has expired

How to Request a Refund

Email us at support@vividplate.com with your registered email, date of charge, reason for refund, and transaction ID. We respond within 2 business days.